phswerte Privacy Policy – How We Handle Your Personal Data

When you create an account on phswerte, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are a real person aged 21 or above, as required for online gaming participation in the Philippines. Your date of birth is used strictly for age verification and is never shared with unaffiliated marketing partners. We may also ask for a government-issued ID during the Know Your Customer (KYC) process to confirm your identity before processing withdrawals. Keeping this data accurate and up to date is your responsibility, and you can request corrections at any time by contacting our support team. Providing false registration details is a violation of our Terms and Conditions and may result in account suspension.

Every deposit and withdrawal you make through phswerte generates a transaction record that includes the amount in Philippine pesos (PHP), the payment method used, the date and time, and the outcome. This data is retained to ensure accurate account balances, resolve any payment disputes, and comply with applicable financial regulations in the Philippines. We do not store full card numbers or complete e-wallet credentials on our servers; payment processing is handled by certified third-party payment providers who operate under their own security standards. Transaction histories are accessible to you at any time through your account dashboard. If you notice any discrepancy in your transaction records, please contact our support team immediately so we can investigate and resolve the issue promptly. All financial data is encrypted in transit and at rest using industry-standard protocols.

We record your betting history across the Sports, Live Casino, and Bet sections to maintain accurate account records and to support responsible gaming monitoring. Usage data such as pages visited, session duration, device type, and browser information is collected automatically to help us improve platform performance and the overall experience for Filipino players. This data also helps us detect unusual patterns that may indicate problem gambling, fraud, or unauthorised account access. We use aggregated, anonymised usage statistics to understand how players interact with our mobile-first platform and to prioritise feature improvements. Individual betting records are never sold to third parties or used for purposes unrelated to your account management and platform operation. You may request a summary of your betting history at any time by reaching out to our support team.

When you contact our support team via email or any in-platform messaging tool, we retain a record of that conversation to ensure continuity of service and to track the resolution of your query. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you provide. Support records help us identify recurring issues, improve our help resources, and train our team to serve Filipino players more effectively. We may also send you service-related notifications such as account security alerts, deposit confirmations, and updates to our policies — these communications are not optional as they are necessary for the safe operation of your account. If you have opted in to promotional communications, you may unsubscribe at any time by following the instructions in any such message or by contacting support. We will never send unsolicited marketing messages to players who have not explicitly opted in.

phswerte applies encryption, access controls, and regular security audits to protect your personal information from unauthorised access, disclosure, or misuse. Only authorised personnel who need access to your data in order to perform their job functions are permitted to view it, and all staff handling player data are bound by strict confidentiality obligations. We may share your information with trusted third-party service providers — such as payment processors, identity verification services, and platform infrastructure providers — solely to the extent necessary to operate the platform. These partners are contractually required to handle your data in accordance with applicable privacy standards and are not permitted to use it for their own purposes. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies where required by law or where we have reasonable grounds to believe disclosure is necessary to prevent fraud or protect player safety. We will never sell your personal data to advertisers or unaffiliated data brokers.

As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete your data in certain circumstances. You may also request that we restrict the processing of your data while a correction request is being reviewed, or object to processing where you believe it is not justified. To exercise any of these rights, please contact our support team with your account details and a clear description of your request — we aim to respond within a reasonable timeframe. Please note that some data must be retained for legal, regulatory, or fraud prevention purposes even after an account is closed, and we will inform you if this applies to your request. If you have concerns about how your data is being handled, you are encouraged to raise them with us directly before escalating to any relevant Philippine data protection authority. We are committed to resolving all privacy-related concerns fairly and transparently.